Some of the issues that occurred day after pick up...
1) NO settings changes would hold. I would change a setting, leave the menu, go back into the menu and it reverted back to what it was on. (Fixed)
2) Ambient lightning on left side of vehicle wouldn't work and couldn't change color of ambient lighting. (Fixed)
3) Welcome flood lights on trunk and side mirrors wouldn't illuminate when approaching. (Half Fixed: Trunk one illuminates but side mirrors still do not.)
4) Alignment was WAY off and way different than my test drive. (Attempted to fix and still is off center.)
5) Key card on Elite trim wasn't working (Still not fixed, waiting on new key card to then be reprogrammed.)
6) High voltage traction battery is faulty and needs complete replacing after 500 miles on the car. A red car icon with an "!" next to the range came on and means propulsion method failure. Awaiting new battery to ship from Mexico but is on back order. (Not fixed.)

 

The red light icon came on for me at 250 miles after a week of use. If this is a serious issue where a Battery needs to get replaced, I will be asking for a different Prologue. Unacceptable.

 

Yeah that Service Now light (red car with exclamation mark)?came on me once. Within a few hours of sitting in the carport, it cleared and I haven’t had an issue with it since.

 

My dealer said that's a serious issue with the battery and they need to check which module made that fault go off. The owners manual for that dash light says bring to dealer for service as soon as possible. But it sounds like you have been good ever since?? So just keep with it I suppose!

 

Personally, I would at least ask for a long term loaner. I would ask them about getting a different vehicle if they have another Elite that you want available. You may be able to invoke the lemon law. I think though you have to give them some time to correct before you do.

 

The lemon law May vary by state, but here in MA you have to give dealer 3 opportunities to rectify the problem.

 

I'm sorry to hear this happened to you @Jesse1230. Personally I'd try to switch to a different Prologue instead of waiting for the battery. At the very least you should get a rental while the battery comes.

 

I currently do have a loaner. I'm not sure the process of going about a switch. I listed some questions regarding that in a previous reply above.
Thank you

 

If you haven’t already, I would contact Honda customer service and have them create a case on your issue. The problem is that the car warranty is from Honda and the dealer won’t have much latitude to do anything but replace the batteries. Let Honda know you are not happy with the wait. You should understand that you are not “ratting“ out your dealer and if it doesn’t get you a new car, it might just get you a new battery a little sooner. At the very least it can not hurt your case. Ask your dealer from the phone number and let them know you are going to call them, they usually are glad to provide you with the information that you need.

 

All contact the “zone manager”. They are the ones who distribute the cars to dealers. They don’t like to be on their radar either. They can help you come to a solution quickly. I’ve used them several times on other Honda issues.

 

What is your experience with the service department so far? Are they wanting to be helpful but their hands are tied?

I ask because I have a colleague who has a Cadillac Lyric (same platform). He has had it in the shop frequently. He says they seem to have an attitude like they don't want to have to deal with it.

 

The service department has been very helpful with the entire experience. They have listened to every gripe I have had with the car, every malfunction, and have tried to fix them accordingly. They seem very interested in learning the Prologue.

 

I’m having the same issue except at 994 miles. My car has been in the shop for the past 7+ weeks. They have no timeline on how long the battery will take and I have no patience left. I filed a case with American Honda but it’s been pointless.

 

Welcome to the forum @ST0818. Sorry to hear about your Prolouge. What are you driving while you wait for your car?

 

In both of y’all’s case, hopefully replacing the battery fixes the issue. Like I stated on a previous post, I got the Service Now icon pop up, was planning to take it to the dealer the next day and then it cleared. Haven’t seen it since.

 

Mine was cleared by the time I brought it to the dealer, but the codes were still there stating a module was faulty in the battery pack. Mine was specifically module 9.

 

I think I would drive it until the code returned or they get your battery in. I may have the same issue but it hasn’t caused me any issues to date.

 

I saw this service red exclamation light briefly yesterday and now today is steady on. I will have to reschedule Service. I am also waiting for a new electric port since my is faulty per Dealer. My car hashad issues with the right side Mirror that was not working. I already got a loaner for that and it seems fixed. I have a prologue elite 2024

 

What's wrong with your charge port? And it is super scary seeing your Prologue have the red light turn on as well!! Omg

 

As an FYI on this thread - I had to take my car in for this error on 8/23. They tested and informed me they would have to order a new battery as something had shorted, that the batteries were backordered, and it would likely take a month or so to fix. I just got the call today that the battery came earlier this week and its installed and ready for pickup tomorrow. Hopefully others w/ this issue have been able to get this cleared up quickly as well.

 

They just called me saying the battery came in last week and the replacement, testing, and calibration has been completed! My car is also ready for pick up. I'm surprised Honda/GM haven't done a recall for the battery with how many cases there have been of modules going bad so early.
Hopefully all the new replaced batteries have an update or something to remedy this issue.

 

UPDATE: I got the car back on September 14th. So it took about 6 weeks for the battery replacement. Within that time they fixed all other issues with the vehicle. All the lighting works, alignment is straight, and key card was working. But now the key card isn't working again (third time is has stopped). So far battery has been fine and getting estimated range accurately. Also at the dealership there was a software update so they installed that. They stated the update didn't change anything the driver would notice, just deep software within the car, but this update is what fixed the welcome puddle lights on side mirrors.

 

That sounds like good news (except for the key card of course). Six weeks is a lot shorter than you originally thought. By any chance does your Memory Seat Entry work?

 

I am in the exact same boat. 2024 Elite, 510 miles needs new battery. Any update on your car?

 

Sorry to hear @Heidifleck but welcome to the forum. Were you given any idea on how long it'll take for a new battery?

 

No ETA on battery... They did say there are over 30 people waiting for a replacement ahead of me and the batteries are not even in production yet:/

 

Did you turn in the car to the dealership? Is it drivable and does it charge? I probably wouldn’t take it on a trip but if the car will basically function, I would keep and drive. If it isn’t drivable, hopefully they have given you a loaner. I would ask for a Prologue but they will probably give you a used CRV

 

Out of curiosity, did you get any details about whether they replaced the entire battery or a faulty module? I thought the Ultium was supposed to be modular so they wouldn't have to replace the entire thing. But maybe they did swap the whole thing anyway just out of caution.

 

When the propulsion error light came on and I brought it to the dealership they scanned for the codes. They got one code saying module 9 was bad. And another code saying two other modules in addition to number 9 being bad. So out of caution they replaced the entire battery since they didn't know which code was accurate.
But yes, did confirm with the master tech that if only one module was faulty, they would have only replaced that one module due to the Ultium platform.

 

Hey everyone, unfortunately, similar issue for me.
I have a leased Prologue. Picked it up on a Monday. By Friday, the passenger side window wasn’t working. Dropped it off, and they had it in the service department for two weeks. Picked it up on a Monday. The next Tuesday (last week), I went to get in it, and the battery light came on. Brought it in, and they said today that the battery needs to be replaced. The service manager told me it would be anywhere from three weeks to twelve weeks on the battery. At this point, I’ve had my car for two weeks, and they’ve had it for three. I really want Honda to take it back, and either swap it with a new one, or just give me my down payment back so I can buy something else. Has anyone had any luck dealing with Honda? I don’t want to be driving a loaner for the next 12 weeks after having my can for only 2.

 

Hey everyone, unfortunately, similar issue for me.
I have a leased Prologue. Picked it up on a Monday. By Friday, the passenger side window wasn’t working. Dropped it off, and they had it in the service department for two weeks. Picked it up on a Monday. The next Tuesday (last week), I went to get in it, and the battery light came on. Brought it in, and they said today that the battery needs to be replaced. The service manager told me it would be anywhere from three weeks to twelve weeks on the battery. At this point, I’ve had my car for two weeks, and they’ve had it for three. I really want Honda to take it back, and either swap it with a new one, or just give me my down payment back so I can buy something else. Has anyone had any luck dealing with Honda? I don’t want to be driving a loaner for the next 12 weeks after having my can for only 2.

assuming you’re from NH your state lemon law says if the vehicle has been out of your possession for 30 business days you can request a buy back/replacement .

https://www.dmv.nh.gov/vehicles-boats-and-titles/new-motor-vehicle-arbitration-board-lemon-law

 

Hey lucky me, I got to join this club today! 500 miles in, the app starts harassing me about "charge aborted" and by morning stops reporting data completely, and the red car was on. Take it to dealer, the warning had gone off but the app still unresponsive. And the damned battery is on backorder.

 

Has the dealer given you an estimated timeframe for the battery backorder? Are you experiencing any other issues apart from the app and battery concerns?

 

Now my car needs a new battery as well.

 

has everyone that's been waiting for weeks for a replacement battery been able to get a loaner from their dealership??? If so..what' the magic words?

 

I got a loaner no problem while waiting for the battery replacement. You tell them you need a courtesy car/loaner until you have your car back. They should be accomodating.

 

Will certainly post about this when we hear back about the diagnostics results. 😳

 

don't have diagnostics yet, but we are picking up our Loaner today.. so at least the dealer came through on THAT. now we just wait to see how bad it is :/

 

I didn’t even make it to 500 miles, has an appointment on Christmas eve.

 

Turned out to be a valve in the HVAC system, is on order, heater not working great but at least we can drive to Christmas dinner.

 

That was our problem too! After lots of tests, the dealer found issues with the temperature valve actuator / HVAC. Once they were able to get valve actuator codes to clear, Honda corporate tech line told the dealer to ‘ignore for now unless code returns.’ But thankfully the dealer persisted and discovered it needed to be recalibrated — so now our heater works very well! Maybe ask your dealer to try that? They can call the service department at Lynnwood Honda in Washington state if that would help…

 

HEY GUYS ! I have a 2024 Touring just got monday 1 day in crap starts......... 250 miles later and the red car icon with ! comes on after i charged it at my home since i got my 240V installed. I used the Honda portable charger. It's working just fine no faults pop up when you start oir drive just the service due soon light. Ran the diag from ONSTAR and found code : P0D5C - battery conditioning system issue. I used it at fast charger and regular EVGO chargers and no issues then issue at my home charger from Porsche. The dealership came and picked it up from me yesterday nd gave me a HR-V. Has anybody had this issue? They havent looked atit yet due to them being busy.

 

Looks like I am joining the club. I have a touring but with 5k miles on it. The error showed up one day and went away the next. Still dropped it off and was told I would get a loaner because they aren’t quite sure what they need to repair but believe it will be the battery. Do we need to report to Honda? Sounds like this is becoming a common issue.

 

Don't stress too much just yet. Sometimes it turns out to be a relatively simple issue that takes a couple days to fix. And yes, sometimes it's the full battery. If PNW = Pacific Northwest, we're in Seattle and can vouch for the dealer at Lynnwood Honda going the extra mile to figure things out. Ours looked as bad as a battery replacement and turned out to be an HBAC valve calibration. If you can get a loaner on the same day as drop-off... take a deep breath and stay positive for now.

(And I'm confident Honda knows all about this issue... and whoever suggested partnering with GMC is probably sweating their job security). 😉

 

Is there a class action lawsuit against Honda for the 2024 Prologue? The battery failed on my brand new EX vehicle with just over 500 miles on it. It’s been in the shop since Jan 15. I’m told the part won’t even arrive at the dealership until Feb 10. Honda Care has done nothing. Originally I was assigned a case manager. After an initial appointment, they said they would investigate. We set up a day and a time for a follow up call. They never called back. They are not returning my calls. Everything just goes to voicemail.

 

My battery replacement took six weeks.