[Jesse1230]

has everyone that's been waiting for weeks for a replacement battery been able to get a loaner from their dealership??? If so..what' the magic words?

I got a loaner no problem while waiting for the battery replacement. You tell them you need a courtesy car/loaner until you have your car back. They should be accomodating.

 

[jbutera]

I got a loaner no problem while waiting for the battery replacement. You tell them you need a courtesy car/loaner until you have your car back. They should be accomodating.

any dealer who says “we don’t do loaners” should be avoided at all costs.

 

[DKG]

Will certainly post about this when we hear back about the diagnostics results. 😳

 

[Darth Rater]

Did you ever get your car back @Darth Rater ? I just found out my battery is also on back order.

Yeah I got it back a few days ago. Turns out my issue was I was using the battery charge scheduler and that causes the app to send out scary messages.

So I just don't use it now and everythings been fine.

 

[jbutera]

Yeah I got it back a few days ago. Turns out my issue was I was using the battery charge scheduler and that causes the app to send out scary messages.

So I just don't use it now and everythings been fine.

was this part of an app for your charger? What brand? Or the Prologues schedule. Many have had trouble getting the latter to work

 

[Darth Rater]

was this part of an app for your charger? What brand?

No this was the scheduler that's in the car itself in the control panel. Someone on Reddit mentioned they had the exact same issue and they simply stopped using it and the issue went away.

 

[jbutera]

No this was the scheduler that's in the car itself in the control panel. Someone on Reddit mentioned they had the exact same issue and they simply stopped using it and the issue went away.

yeah, charge now or charge later both work flawlessly. Schedule not so much.

 

[Chris Luke]

has everyone that's been waiting for weeks for a replacement battery been able to get a loaner from their dealership??? If so..what' the magic words?

I mentioned a loaner on the first conversation with the service advisor and she agreed without hesitation even before understanding the scope of the issue. The only question was whether to take the hybrid or non-hybrid CR-V. Both are pretty uninspiring, but do the job. Latter only had half a tank and that seemed to be her primary concern. I took the hybrid.

 

[jbutera]

I mentioned a loaner on the first conversation with the service advisor and she agreed without hesitation even before understanding the scope of the issue. The only question was whether to take the hybrid or non-hybrid CR-V. Both are pretty uninspiring, but do the job. Latter only had half a tank and that seemed to be her primary concern. I took the hybrid.

you’re killing me @Chris Luke. I have a 2024 CRV hybrid and enjoy it very much. Wish it was EV, but that’s another story.

 

[Chris Luke]

you’re killing me @Chris Luke. I have a 2024 CRV hybrid and enjoy it very much. Wish it was EV, but that’s another story.

Haha. This is a base model '25 with typical SUV hybrid efficiency. My 19yo has my old '15 Accord Hybrid and the MPG gap is staggering (45-50MPG). I mean, I knew SUV's were awful, but I guess I hadn't really seen it. When I got in, it had 1500 miles with an average of 25MPG. I now have that up to just over 30 after about 400 miles. Plus, the first morning in it I really missed the heated steering wheel of my Prologue (first world problems, I know...)

 

[jbutera]

Haha. This is a base model '25 with typical SUV hybrid efficiency. My 19yo has my old '15 Accord Hybrid and the MPG gap is staggering (45-50MPG). I mean, I knew SUV's were awful, but I guess I hadn't really seen it. When I got in, it had 1500 miles with an average of 25MPG. I now have that up to just over 30 after about 400 miles. Plus, the first morning in it I really missed the heated steering wheel of my Prologue (first world problems, I know...)

in summer I get close to 50mph in
CRV hybrid sport. Winter is 35mpg

pilot gets 20 in winter if you’re lucky, so this (and Prolgoue) are far better

 

[lucyjobob]

If you haven’t already, I would contact Honda customer service and have them create a case on your issue. The problem is that the car warranty is from Honda and the dealer won’t have much latitude to do anything but replace the batteries. Let Honda know you are not happy with the wait. You should understand that you are not “ratting“ out your dealer and if it doesn’t get you a new car, it might just get you a new battery a little sooner. At the very least it can not hurt your case. Ask your dealer from the phone number and let them know you are going to call them, they usually are glad to provide you with the information that you need.

All contact the “zone manager”. They are the ones who distribute the cars to dealers. They don’t like to be on their radar either. They can help you come to a solution quickly. I’ve used them several times on other Honda issues.

 

[DKG]

Will certainly post about this when we hear back about the diagnostics results. 😳

don't have diagnostics yet, but we are picking up our Loaner today.. so at least the dealer came through on THAT. now we just wait to see how bad it is :/

 

[Relaena]

Will certainly post about this when we hear back about the diagnostics results. 😳

An update just to close the loop, our failure turned out to be a temperature valve actuator that needed to be recalibrated. Got the car back in a week (could have been done sooner, but the dealer was slammed and triaging according to the order cars were coming in). We are super happy with Lynnwood Honda in Washington state.

 

[Blastoid]

An update just to close the loop, our failure turned out to be a temperature valve actuator that needed to be recalibrated. Got the car back in a week (could have been done sooner, but the dealer was slammed and triaging according to the order cars were coming in). We are super happy with Lynnwood Honda in Washington state.

You were lucky that it wasn’t the battery itself. Also lucky that you have an excellent dealership to go to. Not everyone is so blessed

 

[750lsr]

I didn’t even make it to 500 miles, has an appointment on Christmas eve.

 

[750lsr]

Turned out to be a valve in the HVAC system, is on order, heater not working great but at least we can drive to Christmas dinner.

 

[Relaena]

Turned out to be a valve in the HVAC system, is on order, heater not working great but at least we can drive to Christmas dinner.

That was our problem too! After lots of tests, the dealer found issues with the temperature valve actuator / HVAC. Once they were able to get valve actuator codes to clear, Honda corporate tech line told the dealer to ‘ignore for now unless code returns.’ But thankfully the dealer persisted and discovered it needed to be recalibrated — so now our heater works very well! Maybe ask your dealer to try that? They can call the service department at Lynnwood Honda in Washington state if that would help…

 

[RWEV]

HEY GUYS ! I have a 2024 Touring just got monday 1 day in crap starts......... 250 miles later and the red car icon with ! comes on after i charged it at my home since i got my 240V installed. I used the Honda portable charger. It's working just fine no faults pop up when you start oir drive just the service due soon light. Ran the diag from ONSTAR and found code : P0D5C - battery conditioning system issue. I used it at fast charger and regular EVGO chargers and no issues then issue at my home charger from Porsche. The dealership came and picked it up from me yesterday nd gave me a HR-V. Has anybody had this issue? They havent looked atit yet due to them being busy.

 

[Pnwprologue]

Looks like I am joining the club. I have a touring but with 5k miles on it. The error showed up one day and went away the next. Still dropped it off and was told I would get a loaner because they aren’t quite sure what they need to repair but believe it will be the battery. Do we need to report to Honda? Sounds like this is becoming a common issue.